Repeatedly, Hovertravel have maintenance problems with their only 2 hovercraft that they keepin operation. At peak times, this is not only inconvenient but it is downright reprehemsible the way they treat their customers.
Staff at the terminals are downright unhelpful.You can have a hovercraft on the pad, doors still open and then because one of their obnoxious team leaders determines to be unhelpful and rude you are simply informed that you are going to have to wait for 45 minutes for the next one. When one has the temerity to voice a complaint, the oafs they call team leaders then attempt to strand you, in line with theircan't be bothered about customers attitude.
They dish out additional days for season ticket holders, apology vouchers and appreciation (ha! ha!) vouchers, supposedly to make amends but conveniently ignore them when it comesto compensating passengers who have had enough ofpoor service.
Try to use a better customerserviceoperation when crossing the Solent.